How To Use Windows Remote Assistance Windows 7

From my prior blog article; Enabling Windows vii Remote Desktop and Remote Aid, i needs to have remote assistance properly configured in order to offer or respond to a Remote Assistance request. Remote Assistance was designed more than for a standard user to request assistance than for an expert to offer assistance, though both approaches are attainable.

To showtime Remote Assistance from the menu, click Start > All Programs > Maintenance and select Windows Remote Assistance.

To request assistance, select Invite Someone you trust to assistance you. Users requesting assist may save the invitation as a file, transport an email, or from a Windows 7 platform use Like shooting fish in a barrel Connect.

Offer assistance is designed primarily every bit a response to someone requesting assistance, using the Help Someone who has invited you option. You volition need the invitation file stored by the requester, the email attached request, or in the example of Easy Connect, the password created by their requesting procedure.

A thorough tutorial for initiating and requesting remote assistance can be found at SourceDaddy. The tutorial offers nicely cross-referenced content, including information regarding Windows seven, Vista and XP inter-connectivity and compatibility.

More than powerfully, it is possible for the expert to offer remote assistance to the novice without the effort being initiated by the novice. Some preconfiguration, as discussed in my prior blog, is essential. NOTE: A novice can accept a remote help offer from an proficient simply if the associated Group Policy is enabled and the helper list is populated in advance.

To offering assistance without an invitation via the GUI interface, the expert should click on the Assist someone who has invited you choice. So select the Avant-garde Connection option for help desk at the bottom of the panel.

This yields a screen requesting the novice user's computer host proper noun or IP address.

If the interface is properly pre-configured, the 'novice' user will just need to accept the connexion from their console.

Microsoft Remote Assistance is as well available via the control prompt. The control line tool is MSRA (%windir%\system32\msra.exe). Technet information is available at: Initiate Remote Assistance from a Command Line or a Script.

Running MSRA /? yields the following set of options:

You exercise Not demand to run the command prompt as an administrator unless you are the 'practiced' AND the 'helpers' grouping on the 'novice' organisation requires administrative credentials. The Remote Assistance GUI enables connectivity between standard users, and offer help from the command line works from standard permission levels equally well. It is possible to drag UAC commands, or to perform the shift-right-click and 'Run As Dissimilar User' ONLY if the user on the 'novice' system has appropriate rights.

Using MSRA /Expert is equivalent to selecting the GUI and responding to an invitation.

Using /geteasyhelp and /offereasyhelp only works on Windows 7, finer creating shortcuts into the Easy Connect capability. The /geteasyhelp and /offereasy help switch launches the Piece of cake Connect GUI, testing first for Like shooting fish in a barrel Connect capability. If the adequacy is present, the /geteasyhelp switch creates the Easy Connect password that must be provided out of band to the expert using the /offereasyhelp switch. Once the Like shooting fish in a barrel Connect password has been exchanged between ii machines, it should non be necessary to use the password to connect or offer aid for subsequent sessions, unless the DNS resolution, IP address or other system authentication elements subsequently modify. On subsequent sessions, the 'expert' organization provides a listing of systems previously connected, assuasive access without the exchange of a countersign.

The /getcontacthelp and /offercontacthelp switches are equivalent to starting the GUI procedure, except in the event where an Piece of cake Connect session has been previously established. The control line interface will default to utilize of Piece of cake Connect if information technology has been previously established. If you want to revert to the full GUI pick, including invitations, then y'all should use the /adept or /novice switches to initiate the process.

If you wish to both initiate and establish the session from the 'expert' terminate of the connection, the switch that you want to apply is /offerRA. Notation that the switch is non case sensitive, though I have typed it this style to assist you lot avoid the nearly mutual syntax error. The switch has 2 'f'due south and two 'r's.

If the four configuration components identified in the prior article are in identify, typing MSRA /offerRA <host> volition connect to the remote computer where <host> is a DNS resolved host proper name; an IP address; or a Peer-to-Peer resolvable name nether Windows 7. In the example below, I named a host 'novice'.

Following approval at the 'novice' organization console, I was immediately continued without the need for the exchange of an invitation or an Like shooting fish in a barrel Connect password.

The most common problem is larger networks and beyond firewalls, is the institution of appropriate Ports. NAT is supported, if the appropriate protocols are supported on router and firewall interfaces. If you lot are attempting to debug Remote Assistance through a router or firewall, you will find a good thread at Windows SevenForums  – Remote Assistance Linksys Router.

Checking remote system visibility via ping, tracert or pathping are obvious tests while in the cmd window. You tin also utilise Remote Desktop Connections as a test of system availability, or to provide uni-directional support from the command interface. The syntax for Remote Desktop Connection from the control prompt is mstsc /v:<host> where host may again be a DNS resolvable proper name or and IP address. Mstsc /? Also provides a list of additional Remote Desktop Connexion configuration options.

With just a little preconfiguration and some uncomplicated guidelines, Microsoft Windows 7 provides far greater remote system and user assistance.

Enjoy!
Steven Fullmer
Interface Technical Preparation Windows vii Instructor and PMP

Source: https://www.interfacett.com/blogs/how-offer-remote-assistance-windows-7/#:~:text=To%20start%20Remote%20Assistance%20from,7%20platform%20use%20Easy%20Connect.

Posted by: frederickshabligne.blogspot.com

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